Return & Refund Policy
Effective Date: July 2026
At RehmatBuksh, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Return Eligibility
Customers may request a return if they receive a product that is damaged, defective, incorrect, or significantly different from the item ordered. To be eligible for a return, the product must remain unused, unwashed, and in its original condition with all original packaging, tags, and accessories intact. Products that have been used, altered, or damaged after delivery may not qualify for a return or refund.
Return Request Process
If you wish to return an item, please contact our customer support team as soon as possible after receiving your order. When submitting your request, kindly provide your order number along with clear photos of the product showing the issue. Our team will carefully review your request and guide you through the return process if it meets our return requirements.
Refund Process
Once the returned product has been received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed through the original payment method whenever possible. Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.
Non-Returnable Items
Certain products may not be eligible for returns or refunds due to hygiene reasons, clearance sales, promotional discounts, or special offers. Customized or personalized products are also non-returnable unless they are received in a damaged or incorrect condition.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please notify us promptly after delivery. Our support team will investigate the issue and arrange a suitable solution, which may include a replacement, exchange, or refund depending on the circumstances.
Policy Updates
RehmatBuksh reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed about our return and refund procedures.
Contact Us
If you have any questions regarding our Return & Refund Policy or require assistance with a return or refund request, please contact the RehmatBuksh customer support team through the contact details available on our website. We are committed to resolving your concerns quickly and ensuring a reliable shopping experience.
